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Title
Text copied to clipboard!Circulation Clerk
Description
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We are looking for a dedicated and detail-oriented Circulation Clerk to join our library team. The Circulation Clerk plays a crucial role in ensuring the smooth operation of library services by managing the circulation desk, assisting patrons, and maintaining the organization of library materials. The ideal candidate will have excellent customer service skills, strong organizational abilities, and a passion for promoting literacy and learning within the community.
As a Circulation Clerk, you will be the first point of contact for library patrons, providing friendly and efficient assistance with borrowing, returning, and renewing library materials. You will be responsible for accurately checking materials in and out, managing patron accounts, and resolving any issues related to overdue or lost items. Additionally, you will assist patrons in locating materials, answering general inquiries, and providing information about library services and programs.
Your responsibilities will also include maintaining the organization and cleanliness of the circulation area, shelving returned materials, and ensuring that library shelves are orderly and accessible. You will perform routine inventory checks, identify damaged or outdated materials, and assist with processing new acquisitions. The Circulation Clerk will also support library events and programs by preparing materials, setting up event spaces, and providing logistical assistance as needed.
The successful candidate will possess strong interpersonal skills, demonstrating patience and empathy when interacting with patrons of all ages and backgrounds. You must be comfortable using library management software and other computer applications to manage patron accounts and track library materials. Attention to detail and accuracy are essential, as you will be responsible for maintaining accurate records and ensuring compliance with library policies and procedures.
In addition to daily circulation duties, you will collaborate with other library staff to enhance patron experiences and promote library resources. You will participate in staff meetings, training sessions, and professional development opportunities to stay informed about best practices and emerging trends in library services. Your input and feedback will be valuable in identifying opportunities for improvement and implementing new initiatives to better serve the community.
This role requires flexibility and adaptability, as you may be asked to assist with various tasks and projects beyond your regular duties. You should be able to work independently as well as part of a collaborative team, demonstrating initiative and a willingness to take on new challenges. The Circulation Clerk position offers an excellent opportunity to contribute to the success of the library and make a positive impact on the community.
If you are passionate about libraries, enjoy working with people, and have a commitment to providing exceptional customer service, we encourage you to apply for the Circulation Clerk position. Join our team and help us create a welcoming and enriching environment for all library patrons.
Responsibilities
Text copied to clipboard!- Assist patrons with checking out, returning, and renewing library materials.
- Maintain accurate records of borrowed and returned items using library management software.
- Shelve returned materials and ensure library shelves are organized and accessible.
- Resolve patron inquiries and issues related to overdue, lost, or damaged materials.
- Assist patrons in locating library resources and provide information about library services.
- Perform routine inventory checks and identify materials needing repair or replacement.
- Support library events and programs by preparing materials and assisting with setup.
- Maintain cleanliness and organization of the circulation desk and surrounding areas.
Requirements
Text copied to clipboard!- High school diploma or equivalent; previous library experience preferred.
- Excellent customer service and interpersonal communication skills.
- Proficiency with library management software and basic computer applications.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively within a team environment.
- Flexibility to work evenings, weekends, and occasional special events as needed.
- Physical ability to lift, carry, and shelve library materials.
- Commitment to promoting literacy and supporting community engagement.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience working in a library or similar environment?
- How do you handle difficult interactions with patrons, such as disputes over overdue materials?
- What strategies do you use to maintain accuracy and organization in your work?
- How comfortable are you using library management software and other computer applications?
- Can you provide an example of a time when you went above and beyond to assist a patron?
