Text copied to clipboard!
Title
Text copied to clipboard!Circulation Clerk
Description
Text copied to clipboard!
We are looking for a Circulation Clerk to join our team and provide exceptional service to library patrons. As a Circulation Clerk, you will be responsible for managing the circulation of library materials, assisting patrons with checkouts, returns, and renewals, and maintaining accurate records of library transactions. This role requires excellent customer service skills, attention to detail, and the ability to work efficiently in a fast-paced environment. You will also play a key role in ensuring that library resources are accessible and organized for the community. The ideal candidate will have a passion for books and learning, as well as a commitment to fostering a welcoming and inclusive library environment. In this position, you will interact with a diverse range of patrons, including students, researchers, and community members, and help them navigate library services and resources. Your responsibilities will also include handling overdue fines, processing new library materials, and assisting with special projects or events as needed. If you are organized, friendly, and eager to contribute to a vibrant library setting, we encourage you to apply for this rewarding opportunity.
Responsibilities
Text copied to clipboard!- Assist patrons with checking out, returning, and renewing library materials.
- Maintain accurate records of library transactions and update the library database.
- Organize and shelve returned materials in their proper locations.
- Handle overdue fines and resolve patron account issues.
- Provide information about library policies, services, and resources.
- Assist with processing new library materials and updating inventory.
- Support library events and programs as needed.
- Ensure a clean and organized circulation desk area.
Requirements
Text copied to clipboard!- High school diploma or equivalent; additional education is a plus.
- Strong customer service and communication skills.
- Basic computer skills and familiarity with library management systems.
- Ability to multitask and work efficiently in a busy environment.
- Attention to detail and accuracy in handling records.
- Friendly and approachable demeanor.
- Ability to lift and move library materials as needed.
- Previous experience in a library or customer service role is preferred.
Potential interview questions
Text copied to clipboard!- Can you describe your experience working in a customer service role?
- How would you handle a situation where a patron disputes an overdue fine?
- What strategies do you use to stay organized in a busy environment?
- Are you familiar with any library management systems or software?
- How would you assist a patron who is unfamiliar with library services?
- Can you share an example of a time you resolved a conflict with a customer?
- What interests you about working in a library setting?
- How do you ensure accuracy when managing records or transactions?
